Refund policy

REFUND & CANCELLATION POLICY

At Whisk & Sip Co., every order is prepared with care. Because our tea kits are made to order and our protein donuts are freshly prepared and perishable, all sales are final once an order has been prepared, picked up, delivered, or shipped.

Cancellations Orders may be canceled for a full refund only if we are contacted before preparation has begun. Once an order is being prepared, it cannot be canceled or refunded.

Tea Kits Tea kits cannot be returned or exchanged after pickup, delivery, or shipment. We are not responsible for a customer ordering an incorrect flavor, quantity, or ingredient combination.

Protein Donuts Due to food-safety regulations and the perishable nature of our donuts, we cannot accept returns or exchanges. Customers are responsible for picking up their orders at the agreed-upon time. Orders that are not picked up are not eligible for a refund.

Order Problems If your order is incorrect, damaged, or missing an item, please contact us within 24 hours of receiving it. Photos may be required. After reviewing the issue, we may offer a replacement, store credit, or refund when appropriate.

Shipping Shipping charges are nonrefundable. Whisk & Sip Co. is not responsible for shipping delays or packages marked as delivered by the carrier. Please contact us promptly if an order arrives damaged.

Allergies and Dietary Needs Customers are responsible for reviewing ingredients and notifying us about allergies before ordering. While we take care when preparing orders, our products may be made in an area that handles common allergens.

By placing an order with Whisk & Sip Co., you acknowledge and agree to this policy.